Sales Policy

1. Introduction

Welcome to Zeneotis.xyz! We are committed to providing high-quality products and excellent customer service. Below is our sales policy, which outlines how we handle orders, shipping, and returns.

2. Ordering

  • Placing an Order: You can place an order through our website by adding items to your cart and proceeding to checkout. Ensure all details are accurate before confirming your order.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. Please review this confirmation to ensure all information is correct.

3. Shipping

  • Shipping Methods: We offer various shipping options, which you can select during checkout. Shipping costs and delivery times will vary based on the method chosen and your location.
  • Processing Time: Orders are typically processed within 1-2 business days. You will receive a tracking number once your order has been shipped.
  • Delivery: Delivery times are estimated and may vary based on factors such as location and shipping method. We are not responsible for delays caused by third-party carriers.

4. Returns and Exchanges

  • Return Policy: We accept returns within 7 days of receipt. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team for instructions.
  • Exchanges: Exchanges are subject to product availability. If you wish to exchange an item, please contact us to arrange the exchange process.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow [X] days for the refund to be processed.

5. Cancellations

  • Order Cancellations: You may cancel your order within 7 hours of placing it. After this period, cancellations may not be possible due to the processing of orders.

6. Customer Service

  • Contact Us: If you have any questions or need assistance, please reach out to our customer service team at [ [email protected]/(713) 454-1287]. We are here to help!

7. Changes to Policy

We reserve the right to update or modify this sales policy at any time. Any changes will be posted on our website.

Contact Us: For any questions or concerns regarding your order, please contact our customer service team. We’re here to assist you through the following channels:

  • Email: [email protected]
  • Phone:  (713) 454-1287
  • Our Address: 415 GUILBEAU RD LAFAYETTE LA 70506-8704 USA