Refund and Returns Policy

1. Introduction

At mainatatoo, we are dedicated to ensuring your satisfaction with our products. If you need to return or exchange an item, please review our refund and returns policy below.

2. Returns

  • Eligibility for Returns: We accept returns within 7 days of the delivery date. To be eligible for a return, items must be in their original condition and packaging, unused, and with all original tags and labels attached.
  • Non-Returnable Items: Certain items may not be eligible for return, including [list any exceptions such as perishable goods, custom products, etc.].

3. Return Process

  • Initiating a Return: To start a return, please contact our customer service team at [email protected]/(713) 454-1287. Provide your order number and reason for the return.
  • Return Shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued within 14 business days to the original payment method.
  • Partial Refunds: In some cases, a partial refund may be issued if items are not returned in their original condition or if only part of the order is returned.

5. Exchanges

  • Eligibility for Exchanges: Exchanges are allowed for items of equal value or in cases where the original item is defective or damaged. If you wish to exchange an item, please contact us to arrange the exchange process.
  • Shipping for Exchanges: We will cover the shipping costs for exchanges related to defects or errors on our part. For other exchanges, shipping costs may apply.

6. Cancellations

  • Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as orders are processed quickly.

7. Changes to Policy

We reserve the right to update or modify this refund and returns policy at any time. Changes will be posted on our website.

Contact Us: For any questions or concerns regarding your order, please contact our customer service team. We’re here to assist you through the following channels:

Our Address: 415 GUILBEAU RD LAFAYETTE LA 70506-8704 USA

Email: [email protected]

Phone:  (713) 454-1287